If you have submitted an order online or by telephone or fax, please contact us as soon as you can to determine whether your order can be changed or canceled.
Wood that has been custom milled to your specifications cannot be canceled or accepted for credit or exchange. Please keep this in mind when placing your custom milling order.
Returns are accepted within 7 days. Merchandise must be in its original condition with no additional cuts or saw marks. Please Include a written explanation for the return of your merchandise along with your invoice. Merchandise returned without this explanation and a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.
•Package merchandise securely, insure it, and ship it to: African Figured Wood, 272 Rio Circle, Decatur, GA 30030
•A 15% restocking fee may also be charged for all returns from customers who consistently abuse the return privilege.
•Refused, undeliverable, or unclaimed packages will be charged a 10% handling fee, plus postage.
African Figured Wood cannot be held responsible for returned merchandise if these procedures are not followed.
Thank you for adhering to these policies. If you have any questions concerning the return of merchandise, or credit for the return of merchandise, please contact our Customer Service Department at 678-585-3592, or send an email to firstname.lastname@example.org